Termini e politica di cancellazione

Who we are

This site is operated by SC Arnaldo Dory Impex SRL, registered in Romania under J2017000802082, VAT ID 37367929, with its seat in Brașov, județul Brașov. Contact: +40 771 238 939, treog@yahoo.com.

Bookings

A booking paid by card is confirmed as soon as the payment succeeds. A booking with payment to the driver is a request until we confirm it by email.

Prices are per car, in euro, and include fuel, parking, the driver-guide and waiting time stated on the tour page. Entrance tickets, food and drinks are not included.

The pickup time can change by up to 30 minutes if we agree it with you by phone or WhatsApp.

Cancellation and refunds

To cancel, reply to your booking email or send us your booking reference on WhatsApp. There is no cancellation form on the site; we confirm every cancellation by email.

Cancel at least 24 hours before the pickup time and it costs nothing: a card payment is refunded in full to the same card, normally within 5–10 working days. A booking you were going to pay in cash simply ends, with nothing to pay.

If you cancel less than 24 hours before the pickup time, or do not show up, we may keep the price. Write to us anyway — if we can still use the slot we refund you in full.

If we have to cancel (for example because of a closed road, severe weather or a vehicle breakdown), we offer another date or a full refund.

During the tour

Opening hours and road access (for example the Transfăgărășan, usually open July to October) are set by third parties. If a stop is closed, we propose an alternative of similar value.

Passengers must wear seat belts. Children need a suitable child seat; tell us their age when booking.

Complaints

Send complaints to treog@yahoo.com. We answer within 15 days. You can also contact the Romanian consumer protection authority (ANPC) or use the EU online dispute resolution platform.

Romanian law applies.